Cancellation Policy

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Cancellation Policy

Policy regarding cancellation / any show / initial departure

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

  • 30 days prior to arrival - 10% of the tour cost.
  • 15 days to 29 days prior to arrival - 30% of the tour cost.
  • 08 days to 14 days prior to arrival - 40% of the tour cost
  • 07 days prior to arrival or no show - NO REFUND.
  • Jeep Safari & Canter Safari are non refundable.
  • Total amount of booking for Kedarnath beds are NON REFUNDABLE once it's confirmed.
  • We refund the payment in the same manner as the client's original payment method.
  • We will refund the payment after cancellation within one week.
  • No refunds for flight tickets.
  • Palace on Wheels and other convenient trains are not refundable.


Tour Postponement/Adjustment Policy

In the event of tour/travel service postponement due to any avoidable or unavoidable reasons, we request to be notified in writing. Our adjustment policies will come into effect from the date we receive the written communication. The adjustment charges for rescheduling to a new tour date(s) are as follows:

  • Guest(s) are kindly requested to inform us about the postponement of their trip at least 7 days before their scheduled arrival
  • Within 01 to 29 days after the confirmed and scheduled tour start date - 100% of the Advance Booking Payment.
  • Between 30 to 59 days after the confirmed and scheduled tour start date - 50% of the Advance Booking Payment.
  • Between 60 to 89 days after the confirmed and scheduled tour start date - 25% of the Advance Booking Payment.
  • After 89 days or in case of no show - NO ADJUSTMENT.
  • We are unable to modify or cancel guest hotel reservations during the trip, and we are also unable to make any changes to the trip itinerary or duration.
  • If any guest cancels any hotel booking or reduce the trip duration, the package cost will not decrease; it will remain the same. In such cases, guest is required to pay the full amount of the package.
  • If a guest adds a different hotel instead of the package hotel during the trip, an additional amount will need to be paid.


In case of peak seasons such as Holi, Diwali, Christmas, and New Year, the charges for jeep safari may increase. Additionally, during peak seasons (weekends or weekdays), separate cancellation policies for hotel bookings, specifically for Holi, Diwali, Christmas, and New Year, will apply (these will be provided as needed).
Please note: A 100% full payment is mandatory.
This communication serves as an offer and does not constitute confirmation of the requirement. Room availability and confirmation are subject to your acceptance of this offer and compliance with all terms and conditions.
In the event of a dispute, if any, it shall be subject to the exclusive jurisdiction of the courts in Ramnagar, District Nainital, Uttarakhand.

Special Notes for Kedarnath Yatra

  • Kedarnath Temple is a sacred abode located at a very high altitude an elevation of approximately 3,583 meters (11,755 feet) above sea level, and it experiences extreme weather conditions. It remains open for only about 6 months in a year. The Yatra, open from May to October, offers a chance to connect with divinity amidst nature's grandeur.
    The temple remains inaccessible from November to April due to thick layers of snow, plummeting temperatures as low as -15°C (5°F), and treacherous conditions that render the trekking routes hazardous. Thus, visitors should not expect to find luxury accommodations in the vicinity or premises of Kedarnath during the season.

  • With all due respect and humility, we discourage providing any kind of accommodation facility all the way up to the Kedarnath premises. However, we kindly suggest to our esteemed guests to arrange their own night stay in Kedarnath once they have reached there. This way, they can secure a more favorable deal, not only in terms of pricing but also in terms of available facilities.

  • However, if guests wish for us to arrange accommodations in Kedarnath, we can provide budget-class options (Bed/Lodge/Dharamshala/Camp/Guest House) without meals.